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Time:   18:58:08 CET   09:58:08 PST   12:58:08 EST   01:58:08 Seoul   00:58:08 Beijing

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Steam got hijacked

Hi. I've got my account stoled at 23.10h ( Portugal time ). I've done a Steam update, then, like always, I've restarted the application. After introducing my account details, it said "Login to Steam failed. Either the specified does not exist, or the password was wrong. Please check your account name and password and try again".
I don't know if it is a bug or if someone has hijacked mine account.
After this I received an email from "support@steampowered.com", saying this:

Dear *********,

This email message confirms that your Steam account contact email address has been successfully changed.

We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change, or if you need additional help with your account, please follow this link to the Steam Support site and submit a request for assistance:

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=197

Thanks for reviewing this information and helping us to maintain the privacy and security of your account.

The Steam Support Team
http://www.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

Can you please check my situation ?

Regards,

 

Hi,All you can do is contact steam support either give them the cd key you entered on your steam account or idk...

 

DaNGeruX wrote:
Hi,All you can do is contact steam support either give them the cd key you entered on your steam account or idk...
and BTW i think i did not get any update...

 

It says right in that email if you didn't change your password, go to that link, which will probably reset or mail you a new password.

 

MecH- wrote:
It says right in that email if you didn't change your password, go to that link, which will probably reset or mail you a new password.


But, I didn't received a second email.

 

I just got one email.

 

The problem is, valve says that my account doesn't exist.

 

Oh ***, I was with a friend Steam account, and the same happened. Now I cant Log on his account. Im being hacked. (Now the steam just turned off, no updates).

 

É na boa para recuperar a conta,desde que tenhas o papel da CD Key...
Eu sei recuperar,mas não tenho muito tempo para te ajudar...até porque não é uma cena "complexa"...
Se fores ao google de certeza que encontras algum tutorial de como recuperar a conta...e tutoriais sobre isso é coisa que não falta...porque ao longo dos anos,isso que te aconteceu a ti aconteceu a muitos...dai os imensos tutoriais.....
E se te roubaram...que é o caso,poderá ter sido por vírus;ou de outra maneira qualquer....ou por vezes poderá ser na LAN(depende da LAN),isto porque há LAN's em que tu tens que ter steam para jogar e outras não...e por vezes há pessoal que aproveita isso para roubar contas....é por isso que há que ter cuidado;eu pessoalmente nunca me roubaram a conta,mas já chegaram a roubar de amigos e familiares meus...e eu consegui recuperar....agora é o seguinte...eu já não jogo CS desde final de 2008...portanto poderei andar desactualizado..e isso de recuperar a conta já não estar "operacional"!
Portanto é uma questão de te informares...mas se a tal cena ainda estiver "operacional",recuperas a conta em dias...isto se tiveres o papel da CD Key...e claro reza para a conta não ficar banida ou algo do género...porque aí...já era!

Fica bem ;)
Peace & Love for all! by:AMILCARWOOWW

 

Yeah, I've already done that. Im waiting by a reply.

 

Apocalipsy wrote:
anjos wrote:
Hi. I've got my account stoled at 23.10h ( Portugal time ). I've done a Steam update, then, like always, I've restarted the application. After introducing my account details, it said "Login to Steam failed. Either the specified does not exist, or the password was wrong. Please check your account name and password and try again".
I don't know if it is a bug or if someone has hijacked mine account.
After this I received an email from "support@steampowered.com", saying this:

Dear *********,

This email message confirms that your Steam account contact email address has been successfully changed.

We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary. If you did not authorize this change, or if you need additional help with your account, please follow this link to the Steam Support site and submit a request for assistance:

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=197

Thanks for reviewing this information and helping us to maintain the privacy and security of your account.

The Steam Support Team
http://www.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

Can you please check my situation ?

Regards,

 

Why are u all replying my post? wtf

 

It happened exactly the same thing?

 

Hey guys, I've contacted Steam Support, and after one day and half they answered to me.
"It appears as though the account may have been hijacked by another user" they said. Now I have my account back.

Thanks everyone :)

 

anjos wrote:
Hey guys, I've contacted Steam Support, and after one day and half they answered to me.
"It appears as though the account may have been hijacked by another user" they said. Now I have my account back.

Thanks everyone :)


congrats mate and be careful next time :) and btw it might get banned if the hacker was cheating on it so yeah gl

 


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